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"When a customer calls in with a standard usage or defect-related service request, and indicates that they are running on VMware ESX Server, IBM Technical Support will make best efforts to resolve the problem. We will assume that the problem is common to both native and VMware environments, and we will only require the customer (or the VMware SupportLine team) to recreate the problem if there is an indication that the problem may be unique to the VMware environment. If the client has purchased an IBM ServicePac Agreement (for VMware), the IBM VMware support team can assist in reproducing the problem in accordance with the terms of that agreement."